Call Us: 1300 764 495
 

FAQ's




01/02/2013 CAN I POWER DOWN (SWITCH OFF) THE GAMING NETWORK AT MY VENUE OVERNIGHT?
  This is not advisable. If you turn the power off (switch-off) the Gaming Network at your venue overnight you may have trouble getting the SMIBs back up onto the Monitoring System the next morning. This may occur if at the time of powering down the SMIB in the EGM(s) was in the middle of a communication cycle. The SMIB is a true on-line real time device required to operate on 24/7 basis. As this comms cycle is interrupted the SMIBs will need to be reset on the Monitoring System. Please note that this is more likely to occur in the case of older type machines, type of protocol, etc. Please also note that the EGMs are powered from a separate power network so these can be powered off overnight.
 
01/02/2013 A VOUCHER / HAND PAY IS NOT SHOWING UP IN THE VALIDATION/PAYMENT TERMINAL (MICROLOT)
  This is an issue that has been reported across a large number of venues. A monitoring system software update that is scheduled to be rolled out across all venues, pending regulatory approvals, will address the current issues associated with ticket validations. IGS will advise you, via separate communication, when this update will be rolled out.
 
01/02/2013 WHAT YOU SHOULD DO IF THIS OCCURS?
  In the unlikely event that this has occurred then for a missing voucher/handpay or if an EGM blocks after a win or a Jackpot Win, please do the following:

  1. Call the IGS Help Desk on 1300 764 495;
  2. Provide detailed information (EGM ID, amount, date and time of incident);
  3. Specify if EGM is frozen and what is the message displayed on the EGM screen;
  4. Specify the urgency of the matter (i.e. I have a patron waiting to be paid).

IGS will review the issue, will try to clear the handpay so that it is available at the microLOT terminal for validation and enable the EGM. If this cannot happen in reasonable period of time, then:
  1. Pay the patron using the Bookpay.
  2. Use the iGEM Voucher Reports AND your copies of the Bookpays for your venue Ticket/Wins Payments processing.

Note: Missing Vouchers/Tickets or Hand Pays do not affect your tax calculations.
These calculations are based on the EGM meters for Turnover, Wins, and Jackpot Contributions. Vouchers and Handpays do not participate in the calculation of your taxation reports.
 
20/09/2012 WHERE VENUE OPERATORS INSTALL NEW GAMING MACHINES POST 16 AUGUST 2012, HOW LONG WILL THEY HAVE TO WAIT BEFORE THEY CAN BE CONNECTED TO THE MONITORING SYSTEM?
  Gaming machines will be connected within 28 days of the date of notification.
 
20/09/2012 WHAT IS AN 'AVAILABLE GAMING MACHINE'?
  An available gaming machine is:
  1. compatible with Tabcorp VLC, Tattersalls VLC or QCOM communication protocols;
  2. approved by the VCGLR;
  3. located in the venue.s approved gaming machine area, and
  4. installed and cabled to the venue infrastructure ready for connection.


Subject to the 18 May notification requirements, IGS is required to ensure that all available gaming machines are connected and monitored from 16 August 2012.
 
20/09/2012 WHAT PAYMENTS ARE VENUE OPERATORS RESPONSIBLE FOR?
  Venue operators will be required to make a number of payments from 16 August 2012 including:

  • fees payable for various monitoring services . a core monitoring fee, a legacy system cost fee, a single venue linked jackpot fee (if applicable) and a multi venue linked jackpot fee (if applicable)
  • State taxation on gaming revenue
  • GST
  • supervision fees
  • gaming machine entitlement instalment payments.


To assist a venue in the operation of its business, venues may also enter into commercial arrangements which could include payments relevant to:
  • purchase of gaming machines and games
  • signage
  • technician fees, for example, installation, repairs and maintenance of gaming machines
  • ancillary services provider fees.
 
20/09/2012 WHAT ARE THE MONITORING FEES PAYABLE BY VENUE OPERATORS UNDER THE NEW ARRANGEMENTS?
  The fees payable per gaming machine per month are:

Core monitoring fee $29
Legacy System costs fee $35
Linked jackpot fee $10 (if applicable)
Multiple venue linked jackpot fee $15 (if applicable)
 
20/09/2012 UNDER THE NEW ARRANGEMENTS, WILL A GAMING MACHINE BE SHUT DOWN FOR GAME CHANGES TO TAKE PLACE?
  Gaming machine shut downs will continue as per current arrangements. The procedure for connection is outlined in the IGS Venue Manual.
 
20/09/2012 WHEN WILL VENUES BE REQUIRED TO POLL THEIR DATA? WILL THERE BE A REVISED PROCEDURE FOR VENUES TO POLL THEIR DATA?
  This is covered in detail in the .Accounting and Auditing Venue Requirements. available on the VCGLR website as part of the Venue Manual.
 
20/09/2012 HOW AND WHEN WILL IGS ORGANISE VENUE TRAINING?
  IGS will organise training for each venue close to the venue.s migration date from the legacy to the new monitoring system. Training will commence at the end of July.
 
20/09/2012 WHAT CABLING IS REQUIRED IN MY VENUE FOR THE IGS SYSTEM?
  IGS technicians are in the process of visiting all venues to discuss requirements and install ahead of 16 August 2012. If the venue is a Tabaret venue then its electronic gaming machine (EGM) network cabling will be replaced. If it is a Tatts Pokies venue then the existing cabling is more than likely to be used.
 
20/09/2012 IF A GAMING MACHINE FAILS AND NEEDS A MASTER RESET, WILL THE IGS SYSTEM RECORD THE DATA FROM THE SPLIT SECOND IT FAILED?
  Yes.
 
20/09/2012 WILL A GAMING MACHINE BE SHUT DOWN IF THERE IS A BREAKDOWN IN COMMUNICATIONS OVER A PERIOD OF TIME?
  Once gaming machines are connected to the IGS monitoring system, they will be able to operate up to a maximum 24-hour period where there is a breakdown in communications between the site controller and the central system.
 
20/09/2012 WHAT ARE THE TIMEFRAMES FOR APPROVAL OF GAMES UNDER THE NEW ARRANGEMENTS?
  This will vary, but generally one to two months.
 
20/09/2012 WILL EXISTING GAMES NEED TO BE RE-APPROVED IN ORDER TO BE INSTALLED ON THE NEW INTRALOT GAMING SERVICES PTY LTD (IGS) MONITORING SYSTEM? IF SO, IS THIS A FORMALITY, SINCE THEY HAVE ALREADY BEEN APPROVED ON THE TATTS AND/OR TABCORP SYSTEM(S)?
  No, existing games approved from 2003 are already approved. Variations to games and gaming will need approval through the usual process.
 
20/09/2012 WHEN NEW GAMING MACHINES ARE INSTALLED, DOES THE NOMINEE NEED TO BE PRESENT TO SIGN THE CERTIFICATE OF INSTALLATION?
  No. A venue operator can delegate this activity. Written evidence of this delegation must be held together with the certification documents at the venue and be available for inspection.
 
20/09/2012 WHAT IS THE PROCESS FOR VENUE OPERATORS WISHING TO SWAP APPROVED MACHINES?
  This will be done using a scheduling procedure provided by IGS. IGS will not connect any gaming machines not approved to operate on the existing monitoring network.
 
20/09/2012 WHERE CAN I ACCESS MY VENUE.S REPORTS?
  All venue reports can be accessed by IGS's secure BOS portal using your logon details (username and password).
 
20/09/2012 GAMING REVENUE AND TAX ARE CURRENTLY CALCULATED ON THE TATTERSALLS AND TABCORP SYSTEMS. HOW WILL IT BE CALCULATED ON THE INTRALOT GAMING SERVICES PTY LTD (IGS) SYSTEM? HOW WILL GST BE PAID?
  IGS will calculate the tax and provide appropriate reporting of this amount to venues monthly. Details of the calculation are set out in the Gambling Regulation Act 2003 (the Act) and further detailed in the Accounting and auditing venue requirements which are now available on the VCGLR's website. Revenue for tax purposes is defined in the Act and the tax calculation for revenue applies to the GST inclusive amount.

Further information about tax obligations can be found in the .Taxation threshold and marginal tax rates' information sheet on the VCGLR website.

Venue operators should consult with tax professionals to determine their GST obligations generally and in relation to gaming revenue.
 
20/09/2012 WILL VENUE OPERATORS HAVE TO PERFORM ADJUSTMENTS ON THEIR DATA?
  Yes. Venues linked to IGS will be required to clear gaming machine exceptions as identified on the IGS monitoring system. The exceptions are cleared by raising adjustments through the IGS system.

Adjustments will be performed by current gaming operators for venues remaining on the legacy system in the interim.

Please refer to the 'Accounting and Auditing Venue Requirements' which provide direction on the processing of adjustments.
 
20/09/2012 WHY THE NEED FOR A GAMING MACHINE METER ADJUSTMENT?
  In order to ensure the accuracy of the reported gaming data the venue operator must ensure the accuracy and completeness of all polled financial data reported by the monitoring licensee (i.e. IGS) in relation to gaming machines at the venue. A venue operator must perform all of the necessary reconciliations and data analysis as identified in these requirements to ensure the accuracy of reported data.
 
20/09/2012 WHEN WILL I NEED TO DO A METER ADJUSTMENT?
  You will need to do an EGM Meter Adjustment if any of the following gaming machine exceptions have been identified:

  1. After an unscheduled Master Reset (by your GIE Technician): that occurs as a result of a gaming machine malfunction that has not been scheduled with IGS.
  2. Meter Runaway: EGMs where meters have reported excessive or irregular increment levels, for example excessive metered information.
  3. Meter Rollover: machines where meters have declined in relation to the previous game date, for example a master reset.
 
20/09/2012 HOW WILL I KNOW WHICH EGM NEEDS A METER ADJUSTMENT?
  IGS will identify gaming machine exceptions that must be reviewed and cleared by the venue operator. The venue operator must ensure all gaming machine exceptions are cleared prior to the end of the taxable month to allow complete and accurate determination of reported gaming data and taxes payable at the conclusion of the month.

IGS identifies gaming machine exceptions through a number of reports available to the gaming venue operator. To access them follow the simple steps described in the document: Meter Adjustments in iGEM available at: www.igsmonitor.com.au/venue/documents.
 
20/09/2012 WHY DOES THE VENUE OPERATOR HAVE TO CLEAR GAMING MACHINE EXCEPTIONS?
  It is the responsibility of the venue gaming operator to ensure that it is familiar with the process for clearing gaming machine exceptions and raising necessary financial adjustments.
 
20/09/2012 WHERE CAN I FIND ADDITIONAL INFORMATION ON THE VCGLR REQUIREMENTS IN RELATION TO ADJUSTMENTS?
  Please also read the VCGLR Accounting and Auditing Venue Requirements document which is part of the VCGLR Venue Manual available from the VCGLR Online Services. You will need to login using your venue's Username and Password provided by the VCGLR to access this manual.
 
20/09/2012 WHAT HAPPENS IF I PERFORM MY METER ADJUSTMENTS INCORRECTLY?
  Gaming data for gaming machines with outstanding exceptions at the end of the month will not be included in the taxable revenue for that month.

Any outstanding gaming machine exceptions at the end of the month will be monitored by the monitoring licensee and the Commission to ensure all necessary adjustments are processed by the venue operator after the settlement month and therefore correct taxes are ultimately paid by the venue.
 
20/09/2012 WHAT HAPPENS IF I MISS THE ADJUSTMENTS FOR THE MONTH TO WHICH THE TRADE RELATES?
  Once processed, gaming revenues for the machines that have been adjusted after the month to which the trade relates will be subject to tax in the current month and further penalties will apply to all late adjustments processed.
 
20/09/2012 WILL VENUE OPERATORS BE REQUIRED TO CONTINUE TO READ HARD METERS, GIVEN THAT THE IGS SYSTEM WILL RECORD DATA FROM THE SOFT METERS?
  Venue operators will need to read hard meters. At a minimum, this should be done at the conclusion of each reconciliation week.

Readings are also required at the end of each month. The VCGLR recommends that venues record meters on a daily basis to ensure accurate reporting by IGS.
 
20/09/2012 WILL THERE BE A SET DATE WHEN VENUE OPERATORS WILL BE REQUIRED TO RECONCILE THEIR DATA?
  Venues have the option of determining their own weekly period for reconciliations given that tax is now payable monthly and not fortnightly. However, a venue must reconcile at the conclusion of each taxable month.

The 'Accounting and auditing venue requirements' provide details on reconciliation requirements.
 
20/09/2012 IS THERE A PROCESS IF A GAMING MACHINE FAILS AND A MASTER RESET IS REQUIRED, RESULTING IN LOST DATA ON THE FINAL DAY OF THE MONTH?
  It is expected that a gaming venue linked to the IGS system will investigate and clear all gaming exceptions, including master resets, by the end of the month or within the first two days preceeding the end of the month. The IGS system has a master reset procedure and if followed there will not be a need for an adjustment to correct missing data.

If exceptions are not cleared in the month to which they relate, there may be penalties imposed on venues when the adjustment is made.

Master reset adjustments will continue to be processed by current gaming operators for venues remaining on legacy systems in the interim.
 
20/09/2012 CAN TATTS VENUE OPERATORS USE GOLD COIN AND TABCORP VENUE OPERATORS USE SYSTEM ONE POST 16 AUGUST 2012?
  Yes, these can be used by venue operators post 16 August 2012. Venues will need to make a commercial decision about continued use of these programs.
 
20/09/2012 WHAT IS THE VENUE MONITORING SERVICES AGREEMENT (VMSA)? WHAT KIND OF ISSUES DOES IT COVER?
  The VMSA establishes a commercial arrangement between IGS and each venue operator for the provision of monitoring services. The VMSA addresses a range of issues including:

  • fees payable for various monitoring services
  • venue operators' obligations in relation to monitoring
  • liability of the venue operator to IGS with respect to the provision of monitoring services
  • access by IGS to gaming equipment and venues (including facilitating IGS access to the venue to install the necessary monitoring equipment)
  • linked jackpot arrangements (single venue only)
  • data use and ownership of data
  • the requirement to enter into a Jackpot Financial Administration Services Agreement and Trust Deed with IGS if the venue operator wishes to conduct a VCGLR approved Multi-Venue Linked Jackpot Arrangement(s)
  • liability of IGS to a venue operator for a failure to provide the monitoring services as capped and determined in accordance with the terms of Schedule 6 of the Monitoring Licence Related Agreement (the Agreement)
  • amendments and variations to the VMSA.